General terms and conditions
The mutual rights and obligations of the Service Provider and the Client, as defined below, shall be governed by these General Terms and Conditions (hereinafter referred to as the “Terms and Conditions”).
PREAMBLE
These Terms and Conditions of Monika Lörinczová, Company Identification Number (IČO): 07153627, registered address: Ke dvoru 858/33, Vokovice, 160 00 Prague 6, Czech Republic, email: info@backtoyou.cz, telephone: +420 776 849 480, website: backtoyou.cz (hereinafter referred to as the “Service Provider”), govern the mutual rights and obligations arising from an agreement for the provision of services concluded between the Service Provider and an individual using her services (hereinafter referred to as the “Client” and the “Agreement”, respectively).
Where the Client is a consumer, these Terms and Conditions shall not affect any rights granted to the Client under applicable consumer protection legislation. Contractual relationships shall be governed by Czech law.
These Terms and Conditions form an integral part of the Agreement. The Agreement is concluded in accordance with Article 2 of these Terms and Conditions. Any provisions expressly agreed upon between the Service Provider and the Client that differ from these Terms and Conditions shall take precedence.
1. PROVISION OF SERVICES
1.1. The Service Provider offers somatic, relaxation and supportive care focused on working with the body, breath, touch and sound.
1.2. Services may include, in particular: somatic and touch-based care, craniosacral techniques, sound and vibration-based practices, individual yoga sessions, group classes and workshops, advisory services focused on personal development, relaxation and body care, as well as individual work with essential oil blends, including Bach flower essences, and supportive aromatic sprays or fragrances as part of the services provided.
1.3. The use of the word “therapy” in the name of certain methods serves solely to identify the respective approach and does not imply the provision of healthcare services, psychotherapy or medical treatment. The services provided do not constitute healthcare services, are not intended for the diagnosis, treatment or prevention of diseases, and do not replace the care of a physician, psychologist, psychotherapist, physiotherapist or other healthcare professional.
1.4. The specific content, duration and price of each service are stated on the website or agreed upon at the time of booking.
1.5. The Service Provider does not guarantee any specific outcome, as the experience and effects of the services vary from person to person.
1.6. Services are provided at a location agreed upon in advance between the Service Provider and the Client when booking the service. The specific location shall be included in the booking confirmation.
2. BOOKING SERVICES
2.1. A service may be booked, or a booking may be requested, particularly by telephone, SMS, email or through the contact form available on the Service Provider’s website. Submission of the contact form alone does not constitute the conclusion of an Agreement or a binding booking.
2.2. At the time of booking, the parties shall agree on at least the type of service, the date and time of provision, the location and the price. The Client is obliged to provide accurate and complete information.
2.3. Following preliminary agreement on the terms of the service, the Service Provider shall send the Client a booking summary containing at least the type of service, date and time, location, price and payment details, together with a hyperlink to the version of these Terms and Conditions, including the cancellation policy, effective on the booking date. The Client shall be able to view, download and save these Terms and Conditions. Upon request, the Service Provider shall also send the Terms and Conditions as a separate file.
2.4. The Client is obliged to check the information provided in the booking confirmation and notify the Service Provider of any discrepancies without undue delay.
2.5. The Agreement is concluded and the booking becomes binding at the moment when the Client confirms the booking electronically, particularly by SMS or email, or pays the service fee, whichever occurs first.
By confirming the booking or paying the service fee, the Client acknowledges that these Terms and Conditions have been made available and that the Client had the opportunity to review them before concluding the Agreement.
2.6. The Service Provider may refuse a booking, particularly if the requested service does not correspond to the nature of the services offered or if no availability exists for the requested date and time.
3. PRICES AND PAYMENT TERMS
3.1. The price of a service shall be determined according to the price list valid at the time of booking and published on the Service Provider’s website, unless a different price has been expressly agreed between the Service Provider and the Client. Any individually agreed price shall take precedence over the published price list.
3.2. The service fee must be paid before the service is provided, by bank transfer to the Service Provider’s account, particularly using a payment QR code sent to the Client. Payment may also constitute confirmation of the booking in accordance with Article 2.5 of these Terms and Conditions.
3.3. Payment is due within the period specified in the booking confirmation or the payment instructions provided. Payment shall be deemed completed when the amount is credited to the Service Provider’s bank account.
3.4. If the Client fails to pay the fee properly and on time, the Service Provider is entitled to cancel the booking and offer the agreed appointment to another client. The Client shall be informed of the cancellation.
4. HEALTH CONDITIONS AND DELIVERY OF SERVICES
4.1. The Client uses the services voluntarily and is obliged to respect their current physical and psychological condition and individual capabilities.
4.2. The Client is obliged to arrive on time for the scheduled appointment.
4.3. Before the service begins, the Client is obliged to inform the Service Provider of any circumstances relevant to its safe and appropriate provision, particularly:
a) acute physical or psychological difficulties;
b) infectious illnesses or fever;
c) pregnancy;
d) recent injuries or medical procedures;
e) significant mobility limitations;
f) sensitivities or allergies to touch, sound, vibrations, fragrances or products used;
g) ongoing medical treatment or medication, where these may affect the provision of the service.
4.4. The Client is not obliged to disclose a detailed medical diagnosis or provide medical records. Information shall be provided only to the extent necessary to assess the suitability and safety of the service.
4.5. The Client must not attend a session under the influence of alcohol or other intoxicating substances, or in a condition that prevents the safe provision of the service or the free expression of consent.
4.6. Before using an essential oil blend, Bach flower essences, an aromatic spray or another fragrance, the Service Provider shall appropriately inform the Client of its nature and intended use and obtain the Client’s consent.
4.7. Some services may involve physical touch. Before applying touch, the Service Provider shall explain its intended nature and extent and obtain the Client’s consent.
4.8. The Client may refuse any touch or other procedure and may limit or withdraw consent at any time. The Client may also request that the service be modified, interrupted or terminated at any time.
4.9. The Client is obliged to inform the Service Provider immediately of any pain, nausea, significant discomfort, anxiety or other adverse reaction.
4.10. The Service Provider may reasonably modify, refuse, interrupt or terminate a service if there are reasonable concerns regarding its suitability or safety in view of the Client’s condition or behaviour.
4.11. The Service Provider shall not be liable for consequences resulting from the Client’s concealment of significant limitations, provision of false information or failure to follow reasonable safety instructions.
4.12. The preceding provision shall not limit the Service Provider’s responsibility for the proper and safe provision of services or any liability that cannot be excluded under applicable law.
5. BOOKING CANCELLATIONS AND CANCELLATION POLICY
5.1. The Client may cancel a booking free of charge or request a change of appointment no later than 48 hours before the scheduled start time.
5.2. Cancellations or requests to reschedule must be communicated to the Service Provider by telephone, SMS or email using the contact details used for the booking.
5.3. A change of appointment becomes effective only upon confirmation by the Service Provider. If the Service Provider confirms an alternative appointment, the amount already paid shall be applied towards the service at the rescheduled appointment.
5.4. If the Client cancels a booking at least 48 hours before the scheduled start time and does not arrange an alternative appointment, the Service Provider shall refund the amount paid without undue delay, and no later than 14 days after cancellation.
5.5. If the Client cancels less than 48 hours before the scheduled appointment or fails to attend without prior cancellation, the Service Provider is entitled to charge a cancellation fee equal to 100% of the service price. Any amount already paid shall be applied towards the cancellation fee and shall not be refunded.
5.6. The reason for cancellation on the Client’s part, including health, family, work, transport or other personal circumstances, shall not in itself affect the Service Provider’s entitlement to the cancellation fee.
5.7. The Service Provider may, taking exceptional circumstances into account, reasonably reduce or waive the cancellation fee. The Client has no legal entitlement to such a reduction or waiver.
5.8. If the Client arrives late, the service may be shortened accordingly to avoid disrupting subsequent appointments. In such cases, the Client is not entitled to a full or partial refund.
5.9. If the Client’s delay is such that the service can no longer be meaningfully or safely provided, the Client shall be considered a no-show and Article 5.5 of these Terms and Conditions shall apply.
5.10. If the Service Provider cancels a booking, she shall offer the Client an alternative appointment or refund the full amount paid without undue delay, and no later than 14 days after cancellation.
5.11. If the Client requests the early interruption or termination of a service after it has begun for reasons attributable to the Client, the amount paid shall not be refunded unless the Client and the Service Provider agree otherwise in view of the specific circumstances.
5.12. The same procedure shall apply if the Service Provider terminates the service because the Client concealed information relevant to its safe provision, is under the influence of alcohol or another intoxicating substance, fails to comply with reasonable safety instructions or behaves inappropriately.
5.13. If a service is interrupted or terminated prematurely for reasons attributable to the Service Provider, the Service Provider shall offer the Client completion of the service at an alternative appointment or refund a proportionate part of the price corresponding to the portion of the service not provided.
6. COMPLAINTS AND LIABILITY
6.1. The Service Provider is responsible for ensuring that the service is provided within the agreed scope and with care appropriate to its nature.
6.2. The fact that a service does not produce the subjective outcome expected by the Client shall not in itself constitute a defect in the service.
6.3. The Client may submit a complaint in person, by email or in writing using the Service Provider’s contact details.
6.4. The complaint must identify the service concerned, describe the alleged deficiency and specify the remedy requested by the Client.
6.5. The Service Provider shall resolve the complaint and inform the Client of the outcome within 30 days, unless the parties agree on a longer period.
7. FINAL PROVISIONS
7.1. Legal relationships between the Service Provider and the Client shall be governed by the laws of the Czech Republic.
7.2. The Czech Trade Inspection Authority (Česká obchodní inspekce) is the competent authority for alternative dispute resolution of consumer disputes. Further information is available on its website.
7.3. The version of the Terms and Conditions effective at the time a booking is confirmed shall apply to that particular booking.
7.4. The Service Provider reserves the right to update these Terms and Conditions from time to time. The current version shall always be published on the Service Provider’s website.
For any questions, the Client may contact the Service Provider using the contact details provided above or the contact form available on her website.
These Terms and Conditions are valid and effective as of 25 June 2026.
